Geschäftsbedingungen 3D apartments
Stornogebühren bei Stornierung des Aufenthalts:
- Preis für 1 Nacht beim Reservierungsstorno weniger als 7 Tage vor der Ankunft
- 100% vom Preis der bestellten Dienstleistungen beim Reservierungsstorno weniger als 1 Tag vor der Ankunft
Business and Cancellation Policy
1. The Parties
The contractual relationship between the customer and the provider as DSK 44 (3D Apartments) are governed by the Civil and Commercial Code,
adapted for the following comprehensive conditions. 3D Apartments reserves the right to specify in its sales materials other conditions and information,
which will take precedence over these conditions.
2. Prices and their changes
Approximate prices for accommodation and any other services provided for the Czech citizens are published in the presentation materials of the 3D Apartments (website,
brochures, etc.). For the customer, it is obligatory the price, which is listed on the booking confirmation or e-mail offer (VOUCHER).
3. Services, changes in agreed services and prices
For a range of contracted services and prices is bound by the listing in the voucher. The information given in presentation materials is for guidance only and has no bearing on
the content of the contract agreed between the customer and the 3D Apartments. 3D Apartmentsis entitled in cases that can not be influenced (eg. Sudden disturbance of
supply of certain services, such as. Water, heat and hot water, electricity, force majeure), to change the agreed rental terms. Such changes of the 3D Apartments is obliged to
inform the customer without undue delay. If the customer does not agree with these changes, it is entitled to without delay rescind the contract.
4. Customer canceled the reservation, changes of the reservation, alternates
The customer is entitled to withdraw from the contract with the 3D Apartments and up to 7 days before arrival. The cancellation should always be in writing
(electronic form with receipt). Crucial for determining the date of the cancellation is the date and time of receipt of written notice (the email confirmation).
For cancellation of residence in the following terms the customer is obliged to pay a cancellation fee and understands that it will be completed for the amount of his credit card pre-authorization.
Cancellation fees are charged for each apartment when canceled:
Less than 7 days before the first service:
100% of the first night's reservation including already ordered services.
No show (non-acceptance of the apartment)
or cancellation on the day of arrival or curtailed rent during your stay:
100% of the booked stay including already ordered services.
SPECIAL PAYMENT AND CANCELLATIONS:
For New Year's Eve and Easter orders that interfere even one night in the period from 28 of December the current year to the 3rd of January including of the following year
and for the period from the Holy Thursday until the day after the Easter Monday, including:
The price of the entire reservation, including all these services already paid on the day of the reservation and apply these CANCELLATIONS:
In case of cancellation, non-arrival or shortening of the booking amount already paid for the reservation, including the apartments have already been ordered
and paid services refunded.
5. Cancellation of stay by the 3D Apartments
3D Apartments is entitled to cancel the stay, if the client does not supply credit card details or if these details are incomplete or deliberately false,
or if it is not on the credit card has sufficient funds for the implementation of pre-authorization entire ordered stay, including services
and even if by telephone or e-mail client is prompted repaired data credit card or incremented funds in his account so that it can be done pre-authorization
(not exceptional terms - see table above), then if the stay realization difficulties or threats, or if unforeseen extraordinary circumstances
which could not be at concluding agreements (creation of reserve) to predict. 3D Apartments cancellation is obliged to inform the customer without undue delay.
In this case, the customer will receive money for contracted and still unused services at an adequate level back in the same way staying paid (by credit card, cash, bank transfer).
The customer has no more rights to a refund.
The customer is obligated to its opposition to the quality of service provided and without delay. In the case of a complaint, the customer should assert his defects
without undue delay during the lease so that they can be removed even during his stay. If the claim is not presented immediately upon discovery of the problem,
decreases or invalidate the customer to refund of later damages will be limited, which would have prevented the. Decisions about the legitimacy of the claim,
and on the way or on any amount of compensation is entirely at the discretion of the management of the 3D Apartments.
7. Violation of internal regulation and property damage from the customer of the 3D Apartments
In the event that the customer violates any regulation, restriction or prohibition that are listed in the information materials for each apartment or too dirty equipment apartment
or harm him in any way, it will be charged for damages under applicable current prices for the new acquisition of destroyed belongings or under extremely difficult cleaning or
penalty, the amount of which is set out in these materials for specific prohibitions and restrictions, such as. NO SMOKING IN ALL AREAS OF THE 3D APARTMENTS including
apartments whose pporušení is charged CZK 5.000 CZK / 200 EUR, and even repeatedly in the case of repeated violation of the ban. In this case, the client is obliged to come
without delay on written request at the front desk and pay the appropriate amount, or in the event of a breach of the ban or finding any of the above situations until after the
departure of the client, 3D Apartments are entitled to deduct the appropriate amount of the indicated credit card client after his departure that he is obliged to such an operation
at the same time give notice in writing along with the reason and possibly to provide photographs.
8. The validity
This "General conditions" are valid for the customers 3D Apartments.
Praha 8 Karlín
Shall enter into force on the 1st of January 2016 and come into operation by the moment of the customer reservation.u
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: email@example.com.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address firstname.lastname@example.org or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Personal Data Processing
The customer expressly consents that the Hotel.cz operator is authorized in accordance with the effective legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, to process and preserve all the information that was provided by the customer for booking processing purposes. The customer expressly consents that the Hotel.cz newsletter shall be sent to the customer’s e-mail address by submission of the booking form on Hotel.cz or Spa.cz web pages. This consent may be cancelled any time at http://www.hotel.cz/unsubscribe/?email="customer‘s email".
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.